Common questions, straight answers.

The short version of everything shops ask before signing up.

Still stuck? We answer fast — usually the same day.
support@prntlyos.com · Help Center →
Do I need a credit card to start the free trial?

Yes. Card at signup. No charge until the 14-day trial ends. Cancel anytime in the Billing Portal — no charge.

I already run my shop on spreadsheets or other software — how do I switch?

You don't have to migrate everything at once. Most shops start quoting new jobs on day one and bring their customer list over as they go — email us and we'll help you get set up.

How is PrntlyOS different from other shop management software?

Most shop software was either built for a different trade and adapted, or prices every useful feature as an add-on. PrntlyOS is built by a working print shop, and one subscription includes everything — quoting, proofs and approvals, gang sheets, production, and P&L. If your shop needs it to run, it's in the box.

Can I cancel anytime?

Yes. Cancellation takes effect at the end of your current billing period. You keep access until then, and no further charges are made. All cancellation happens in-app, one click.

What printing methods do you support?

Screen printing, DTF, DTG, stickers, and custom products. Production checklists adapt to whichever method you're running. Embroidery support is on the roadmap.

Can I export my data?

Yes. Orders, invoices, leads, and contacts can all be exported to CSV at any time. Your data is yours. If you cancel, we'll keep it for a reasonable grace period so you can re-subscribe or export before deletion.

How does team access work?

On the Shop plan, add up to 5 team members with role-based permissions (admin, manager, sales, designer, production). Each role sees only what they need. The Team plan removes the user cap.

Is my data secure?

All traffic is encrypted in transit (HTTPS). Your data sits in a row-level-secured Postgres database, so other shops can't see yours, and we don't sell or share your data with anyone. Read the Privacy Policy.

How do I add the gang sheet builder or quote form to my website?

Each embed is a single <iframe> tag. Once you're set up in PrntlyOS, copy your shop's embed code from Settings and paste it anywhere on your site — Squarespace, Shopify, Wix, or plain HTML. Submissions go directly into your lead pipeline, no integration required.

Do you offer annual discounts?

Yes — pay annually and get 2 months free on any plan. Solo drops from $588 to $490/yr, Shop from $1,068 to $890/yr, and Team from $2,148 to $1,790/yr. Toggle "Annual" on the pricing page to see the savings.

What if I need help setting up?

Shop & Team plans include priority email support. We'll help you import your garment pricing, set up your first users, and get your shop running. Reach us at support@prntlyos.com.

Can my customers pay online?

Yes — send payment links and take deposits through Stripe or Square, or log cash and checks manually.

Do my customers need an account to approve proofs?

No. Proofs and quotes go out as share links — your customer opens it on their phone and taps Approve. Nothing to sign up for.

Can I change plans later?

Anytime. Upgrades and downgrades are prorated automatically.

What do I need to run it?

A browser. Works on any computer, tablet, or phone — nothing to install, and the shop-floor views are built for tablets at the press.

Less paperwork. More time at the press.

14-day free trial. Card at signup. Cancel anytime.

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