Cancellation & Refunds
We want you to be happy with Prntly OS. This page explains how cancellation works and when refunds are available. It supplements our Terms of Service.
Free Trial
New subscribers receive a 14-day free trial, offered once per customer; prior subscriptions (including canceled ones) do not qualify for a new trial. You may cancel at any time during the trial through the Billing Portal inside the Service (Settings, then Billing). If you cancel before the trial ends, you will not be charged.
Canceling a Paid Subscription
You can cancel at any time from the Billing Portal. Your access continues through the end of the current billing period, after which your subscription will end and no further charges will be made.
Forgot-to-Cancel Guarantee
If you intended to cancel during your free trial and were charged when it ended, contact us within 30 days of that first charge and we will refund it in full. This guarantee applies once per account. The fastest way to reach us is the support chat inside the Service, or email support@prntlyos.com.
Failed Payments
If a renewal charge fails, your access continues for a 7-day grace window while the payment is retried. You can update your payment method at any time from Settings, then Billing. If payment is not received by the end of the grace window, your account is paused until it is resolved; your data is retained.
Refund Policy
Beyond the guarantee above, subscription fees are non-refundable except as required by law. In particular:
- Partial months. We do not prorate refunds for unused time in a billing period.
- Annual plans. If offered, annual prepayments are non-refundable. Cancellation stops auto-renewal but does not entitle you to a refund of previously paid fees.
- Inactivity. Failure to use the Service does not entitle you to a refund.
We may, at our sole discretion, grant a refund in cases of clear billing error, duplicate charges, or extended outages. To request a review, email support@prntlyos.com within 30 days of the charge with the invoice ID and reason. We will respond within 7 business days.
Chargebacks
If you dispute a charge with your bank or card issuer without first contacting us, we may suspend your account while the dispute is resolved. Please reach out to us first; we can often fix billing issues directly and faster than a chargeback.
Data After Cancellation
When your subscription ends, your data stays safely in our systems indefinitely, so you can reactivate at any time and pick up exactly where you left off. If you would like it permanently deleted instead, contact us and we will erase it. After that period we may delete your data. You can request immediate deletion at any time by emailing support@prntlyos.com.
Price Changes
If we change subscription pricing, we will notify you at least 30 days before the new price applies to your account, and you may cancel before it takes effect.
Contact
No Bones Clothing Company LLC
205 Ken Pratt Blvd, Suite 120
Longmont, CO 80501-8998
support@prntlyos.com